Fully Managed Recovery

Experience 3 Generation (3G) family fully-managed recovery. You receive 24/7/365 support and access to your Identity Care Center. You are covered regardless of the type of identity fraud that has been perpetrated against you including but not limited to medical, financial, and criminal, as well as acts of terrorism. Fully managed recovery provides you with peace of mind knowing that if you ever fall victim to Identity Theft, you will have access to a dedicated certified Recovery Advocate. Your advocate will work on your behalf to perform all of the tasks necessary to restore your identity, through the use of a limited power of attorney. This work includes completing and filing forms, performing research and contacting all companies, agencies and financial institutions necessary, to ensure that any and all fraudulent activity that has been identified is addressed and resolved.

Dedicated Certified Recovery Advocate

• Highly qualified: FCRA, FACT Act, CITRMS certified, Certified Fraud Examiner, HIPAA certified, CIPA, and Licensed Private Investigators.
• A single point of contact for you during the recovery of your identity theft event.
• You will be provided with a direct phone, email and fax number for your dedicated Recovery Advocate.
• Submit disputes on your behalf.
• Criminal investigation assistance and evidence capture.
• Creates law enforcement grade case file.

Customized Recovery Plan

• Personalized plan developed to recover your identity based on the type(s) of fraud that has been perpetrated against you.
• Includes all fraud: medical, financial, criminal identity theft, etc.
• 3-Bureau Credit Reports as required by the circumstances of your case.
• Additional research with access of billions of public records.
• 12 months of follow-up.

Fraud Packet with Limited Power of Attorney

• Provides important information, resources and all the documents necessary to begin your recovery.
• Allows your Recovery Advocate to work on your behalf.
• Your Recovery Advocate will contact creditors, government offices, collection agencies and any other entity.

Identity Care Account

• Allows a convenient means to track the progress of you identity theft case securely 24/7/365.
• Your Recovery Advocate can securely upload case documents to your account for you to review, print or save to your computer.
• Online access to view your credit report & score.
• Online access to view your credit monitoring alerts.

Credit Monitoring & Alerts

• Provided to you for the duration of your case and for an additional 12 months following the resolution.
• Receive alerts on new issues which may impact your credit file.

Credit Report & Score

• Provided to you at the outset of your case to benchmark your credit file.

Three Generation Identity Theft Solution for the Entire Family

• Eligible family members include you, your spouse or domestic partner, dependents who have your same permanent address, and your parents who have your permanent address or who are registered in a senior assisted living facility, skilled nursing home, hospice, or who have been deceased for twelve months or less.

Lost Document Replacement

• Peace of mind that a dedicated certified Recovery Advocate is there to help you recover lost or stolen documents.
• The expert help of your Recovery Advocate will enable you to focus your attention on other important matters.
• Quickly cancel your lost credit cards or checks before fraud can occur.

Credit Freeze Assistance

• A dedicated recovery advocate will assist you with placing and removing credit freezes at the 3 major credit bureaus.

Credit Dispute Assistance

• A dedicated recovery advocate will assist you with disputing incorrect and incomplete information on your credit file with any of the 3 major credit bureaus.

No Age Limit

• Your dependent will never "age out" of coverage and are eligible for service while they reside at your permanent address.

Deceased Remediation

• Qualifying family members who are deceased will continue to receive fully-managed recovery from a dedicated recovery advocate for 12 months after their death.

Unknown Pre-existing Identity Theft Remediation

• A Recovery Advocate will manage any identity theft event you experience, even if that event occurred prior to becoming a member.

* Not all memberships include 3G family benefits, check your plan details for more information.